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Returns & Exchanges
SatinSmart agent helps a customer buy a satin lined beanie


We want you to be completely happy with every purchase.


If you are not satisfied, we gladly accept returns of saleable merchandise for a refund or exchange.

  • Returns are accepted within 30 calendar days

  • Returned merchandise must be in new condition


Please send the item back to us at the address below using any trackable method, at your expense. Be sure to insure the package.


Include a copy of the packing slip or confirmation email so your credit can be easily processed. 

If you do not have the packing slip or confirmation email, please include the following information clearly written with your return:

  • Your name and billing address

  • Your order number


Our return address is:


 96 Boothbay Street

 Bloomfield CT  06002-3902

When we receive your merchandise, we will issue a refund or process an exchange in accord with this policy. Refunds will be made in the form of the original payment.

Please note that refunds take at least 2 weeks to fully process and on some orders may take up to 4 weeks to fully process.  


If you have any questions about returning your order, feel free to email us at

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