RETURNS & EXCHANGES

At SatinSmart, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, we are glad to accept returns of saleable merchandise for a refund or exchange.

  • Returns are accepted within 30 calendar days

  • Returned merchandise must be unused, in the same condition you received it, and in the original packaging

  • SatinSmart reserves the right, at its sole discretion, to determine if merchandise is in saleable condition​

  • Gifted merchandise cannot be returned

Please send the item back to us at the address below using any trackable method, at your expense. Be sure to insure the package. We are not liable for lost packages.

 

Include a copy of the packing slip or confirmation email so your credit can be easily processed. 

If you do not have the packing slip or confirmation email, please include the following information clearly written with your return:

  • Your name and billing address

  • Your order number

 

Our return address is:

 SatinSmart

 96 Boothbay Street

 Bloomfield CT  06002-3902

When we receive your merchandise, we will issue a refund or process an exchange in accord with this policy. Refunds will be made in the form of the original payment.

Please note that refunds take at least 2 weeks to fully process and on some orders may take up to 4 weeks to fully process.  

 

If you have any questions about returning your order, email us at Sandra@SatinSmart.com.

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